Website Terms

Website operator

This website is operated for Belviu Hotel Bandung by PT. Prima Graha Sentosa, Jl. Dr. Setiabudhi No. 35, Pasteur, Sukajadi, Bandung, West Java 40161, Indonesia. Contact reservation@belviuhotel.com or +62 22 8206 8338.

Information and inquiries

The website provides information about our accommodation, dining, facilities, meetings and weddings. An inquiry asks our team to respond and discuss your requirements. Submitting a form does not reserve a venue, hold a date, guarantee availability, accept a quotation or create a payment obligation.

Bookings and event agreements

A room reservation is subject to the terms displayed by the booking service and the confirmation you receive. Meetings and weddings require separate confirmation of the date, venue, guest numbers, services, prices and responsibilities. Deposits, payment deadlines, cancellation conditions, amendments and refunds are governed by the applicable booking or event agreement supplied before you commit.

Prices and availability

Published packages, room information, photographs and rates are provided to help you plan. Rates, inclusions, taxes, capacity and availability may change. Confirm the final details in the booking flow or a written hotel proposal. An inquiry acknowledgment is not a booking confirmation.

Information you submit

Provide accurate contact details and only information you are entitled to share. Do not use the form for unsolicited advertising, unlawful content, security attacks or confidential third-party material. Do not send payment-card details or identity documents through the inquiry form.

Correspondence and privacy

When you request a reply, we may email you to answer, clarify requirements and follow up on that request. This does not enroll you in marketing campaigns. Personal information is handled as described in our Privacy Policy.

Third-party services

Booking tools, maps, videos, social networks and other linked services may have separate terms and privacy practices. We do not control third-party websites. Review the conditions relevant to your reservation or transaction before proceeding.

Website content and availability

Hotel names, logos, photographs and other content are protected by the rights of their owners. You may use the website to research and arrange your own stay or event. The site may be interrupted or updated. Nothing in these website terms removes statutory consumer rights or excludes responsibility that cannot lawfully be excluded.

Questions and concerns

Contact our hotel team using the details above if you need clarification, wish to correct an inquiry or have a concern. The applicable booking or event agreement governs the specific services you purchase.